Refund Policy¶
Short reference describing eligibility, calculation, and processing of refunds.
At a Glance¶
-
30-Day Window
Only purchases made in last 30 days qualify.
Eligibility -
Download Limits
Single assets: no downloads. Bundles: eligible only if ≤50% of items have been downloaded. Download Rules
-
Partial Bundles
Deduct downloaded item prices (≤50%).
Refund Amount -
Credits Restored
Approved refunds return credits automatically.
Processing
Eligibility¶
- Purchase status must be Completed.
- Purchase date within the last 30 days (rolling window).
- Purchase must belong to the requesting signed-in user.
- One refund maximum per purchase (enforced because status becomes Refunded).
Download Rules¶
- Single Asset: Any downloads for that asset disqualifies refund.
- Bundle: Count how many distinct items in the bundle have any downloads.
- If downloads > 50% of bundle items → refund denied.
- If downloads ≤ 50% → eligible (may be partial).
Refund Amount Calculation¶
- Assets: Full credits spent if eligible (no downloads). No partial for single assets.
- Bundles:
- None downloaded → Full credits spent.
- Some (≤50%) downloaded → Partial refund.
- Start with the total credits you spent for the bundle. Subtract the original prices (in credits) of every item you actually downloaded. The remainder is what you get back as a refund.
- Formula: \(\text{refund} = \text{credits_spent} - \sum_{i \in D} \text{original_price}_i\)
- Floor at 0 (never negative).
- Start with the total credits you spent for the bundle. Subtract the original prices (in credits) of every item you actually downloaded. The remainder is what you get back as a refund.
- All arithmetic uses integer credit units (no rounding errors).
Examples¶
| Scenario | Bundle Size | Items Downloaded | Download % | Refund | Notes |
|---|---|---|---|---|---|
| Asset A not downloaded | n/a | 0 | n/a | 100% spent | Full refund |
| Asset A downloaded | n/a | 1 | n/a | 0 | Denied (download) |
| 10-item bundle, none downloaded | 10 | 0 | 0% | 100% | Full refund |
| 10-item bundle, 3 downloaded | 10 | 3 | 30% | Spent - price(d1+d2+d3) | Partial (≤50%) |
| 10-item bundle, 6 downloaded | 10 | 6 | 60% | 0 | Denied (>50%) |
Processing & Effects¶
- Refund auto-approves instantly (no manual pending state).
- Purchase status changes: Completed → Refunded.
- Internal credit usages tagged with refund amounts so credits reappear in balance.
- Product / bundle entitlement may be revoked if required.
- Your displayed credit balance updates after processing.
FAQ¶
Why was my single asset refund denied?
You already downloaded the asset. Any download makes the asset non-refundable. If you have not downloaded the asset please collect the purchase ID and contact Support.
What happens if I downloaded exactly 50% of a bundle?
You remain eligible. A partial refund deducts the prices of the downloaded items.
Can I refund after 30 days?
Not through the automatic flow. Contact Support only for exceptional cases.
Why is my refund amount lower than what I spent on a bundle?
You downloaded some items. Their original prices were subtracted.
Can a refunded purchase be refunded again?
No. After refund the purchase status prevents further refunds.
Troubleshooting¶
I believe I never downloaded anything but refund was denied
Verify you didn't trigger an automatic download (e.g., via a dependency). If you still believe it's an error, collect the purchase ID and contact Support.
Credit balance not updated
Wait a few minutes and refresh. If still unchanged, contact Support with the purchase ID.