Troubleshooting

Having issues with TrueVAULT? This section provides solutions to common problems and detailed troubleshooting guides to get you back on track.

• Common Issues

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  Solutions to the most frequently encountered problems and general troubleshooting steps.

  View Solutions

• Import Problems

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  Resolve issues with asset importing, missing files, and import failures.

  Fix Imports

• Purchase Problems

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  Troubleshoot payment issues, credit problems, and transaction failures.

  Fix Purchases

• Authentication Problems

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  Resolve login issues, authentication failures, and account access problems.

  Fix Auth

• Performance & Cache

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  Optimize performance, clear caches, and resolve speed-related issues.

  Optimize Performance

Quick Diagnosis

Not sure where to start?

Connection Issues: Can't connect or sync? → Authentication Problems

Slow Performance: App running slowly? → Performance & Cache

Import Failures: Assets won't import? → Import Problems

Payment Issues: Can't buy or credits missing? → Purchase Problems

Getting Additional Help

Still Need Help?

1. Check logs: Enable detailed logging in preferences for better error information
2. Search documentation: Use the search bar to find specific error messages
3. Contact support: If issues persist, contact support with your log files

For feature requests and general questions, visit our Guides section or Reference documentation.