Purchase Problems

Symptom	Likely Cause	Resolution
Purchase button shows Recharge	Insufficient credits	Get Credits or Redeem Code
Purchase failed error	Server rejected request	Retry; if persists contact support
Product not found	Cache stale	Click Reload then retry
Balance not updated	Response missing balance	Panel reload; check Purchase History
Refund not available	Status not completed / past window	Check policy or contact support

See Also

• Manage Credits
• Refund a Purchase